For Riders
General Questions
1. What is Taxido?
Taxido is a next-generation ride-hailing platform offering:
- On-demand & scheduled rides (cars, bikes, SUVs, luxury vehicles).
- Parcel & freight delivery (small packages to large cargo).
- Intercity travel & hourly car rentals.
Unlike traditional apps, Taxido lets riders choose drivers based on competitive bids, ensuring better prices and service.
2. How do I sign up?
- Download the Taxido app (iOS/Android).
- Register with your phone number or email.
- Add a payment method (card, mobile money, or cash).
3. How do I book a ride?
1. Open the app → Enter pickup/drop-off locations.
2. Select vehicle type (e.g., bike, saloon, SUV).
3. View driver bids (price, ratings, ETA).
4. Choose your preferred driver → Confirm ride.
4. Can I schedule rides in advance?
Yes! Book rides, deliveries, or rentals days or weeks ahead for guaranteed availability.
5. Is Taxido available in my city?
Taxido operates in 100+ countries (see full list [here]()). New cities are added frequently—check the app for updates.
Pricing & Payments
6. How are fares calculated?
- Drivers bid for your ride (you see multiple offers).
- Fare depends on distance, time, demand, and vehicle type.
- No surge pricing—you negotiate or set your price.
7. What payment methods are accepted?
- Credit/debit cards
- Mobile wallets (M-Pesa, Paytm, etc.)
- Cash (select markets)
- Cryptocurrency (coming soon)
8. Are there hidden fees?
No. The bid you accept is the final price, excluding optional tips.
Safety & Security
9. Is Taxido safe?
Yes! Features include:
- AI-powered driver screening (license, background checks).
- Real-time GPS tracking (share trip with contacts).
- Emergency SOS button (connects to local authorities).
- AI dashcam monitoring (detects unsafe driving).
10. How do I report safety issues?
Use the in-app "Help" section or call 24/7 support. Serious incidents trigger immediate response.
11. What if I leave an item in the car?
Contact support via the app—we’ll connect you with the driver.
Features & Rewards
12. Why can I choose my driver?
Unlike Uber/Bolt, Taxido shows driver profiles, bids, and ratings, so you pick based on price, car quality, or reviews.
13. How do I earn rewards?
- Refer friends (get 10% of their first 5 rides).
- Loyalty points (redeem for discounts).
- Seasonal promotions (holiday bonuses).
14. Does Taxido support eco-friendly rides?
Yes! Opt for EVs or hybrids to reduce carbon footprint.
For Drivers
Getting Started
1. How does Taxido work for drivers?
- Bid on ride requests (set your own fares).
- Earn from rides, deliveries, or freight.
- AI tools optimize routes and demand hotspots.
2. What documents do I need?
- Valid driver’s license
- Vehicle registration & insurance
- Background check (varies by country)
3. How fast is approval?
Most applications are approved within 24–48 hours.
Earnings & Payments
4. How much can I earn?
Earnings depend on:
- Your bids (higher demand = better rates).
- Peak hours (bonuses during rush times).
- Referrals (5% commission per new driver).
5. When do I get paid?
- Instant cash-out to your wallet.
- Daily/weekly bank transfers.
6. What’s the commission rate?
Flat 15% per ride (lower than Uber/Bolt).
Safety & Support
7. How does Taxido protect drivers?
- Rider verification (ID checks for high-risk trips).
- AI emergency alerts (detects unusual stops).
- In-app insurance during active trips.
8. What if a rider cancels?
Cancellation fees apply if the rider cancels after 2 minutes.
AI Tools for Drivers
9. How does AI help me earn more?
- Smart matching (prioritizes high-value rides).
- Demand heatmaps (shows busy zones).
- Auto-accept mode (for preferred trips).
10. Can I drive part-time?
Yes! Log in anytime—no minimum hours.
Promoter Program
1. How do I become a Taxido promoter?
- Promote Taxido in your country (1 promoter per market).
- Earn 2–5% commission on all rides in your region.
2. How to apply?
Email promoters@taxido.app with your marketing plan.
Need Help?
Contact 24/7 support via:
- In-app chat
- Email: support@taxido.app