Effective Date: March 25, 2025
At Taxido, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (taxido.app) and mobile application.
1. Information We Collect
We collect different types of information, including:
Personal Information: Name, phone number, email address, payment details, and profile information.
Location Data: Real-time GPS location for ride-matching and navigation purposes.
Device Information: IP address, device type, operating system, and app usage data.
Usage Information: Interaction with the Taxido platform, including ride history, preferences, and support requests.
Audio and Communication Data:
- Voice call logs between riders and drivers
- In-app chat messages and communication history
- Audio recordings (with explicit user consent) for safety and quality assurance purposes
Microphone Access: When enabled, for voice-based features such as:
- Pre-ride communication between riders and drivers
- Voice messaging in the in-app chat
- Voice-to-text functionality
Cookies and Tracking Technologies: Data collected through cookies and similar technologies to enhance user experience.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our ride-hailing services.
- Process payments and ensure secure transactions.
- Offer customer support and resolve issues.
- Enhance safety and security for both riders and drivers through communication features.
- Facilitate pre-ride communication between riders and drivers.
- Provide in-app chat functionality on taxido.app and the mobile application.
- Send important service updates and promotional offers (with consent).
- Comply with legal obligations and enforce our Terms of Service.
3. How We Share Your Information
We do not sell your personal information. However, we may share data in the following cases:
With Drivers and Riders:
- To facilitate ride bookings and ensure a smooth experience.
- To enable direct communication through voice calls and in-app chat.
With Service Providers: Such as:
- Payment processors
- Customer support teams
- Cloud storage services
- Communication infrastructure providers
With Law Enforcement or Regulators: When required by law or to protect our rights.
In Business Transfers: If Taxido is involved in a merger, acquisition, or asset sale, your data may be transferred.
4. Data Retention and Security
We retain your communication data (voice calls, chat messages) for a limited time to:
- Resolve disputes
- Investigate safety incidents
- Improve service quality
Typical retention periods:
- Chat messages: 30 days
- Voice call logs: 14 days
- Safety-related communications: Up to 90 days
We implement robust security measures to protect audio and text communications, including:
- End-to-end encryption for in-app chat
- Secure voice call routing
- Access controls for communication logs
- Regular security audits
No system is 100% secure, and users should exercise caution when sharing sensitive information.
5. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to certain processing.
- Withdraw consent for marketing communications.
- Request data portability.
- Opt-out of audio recording and communication logging.
- Request deletion of chat and voice communication history.
To exercise these rights, contact us at privacy@taxido.app.
6. Microphone and Audio Permissions
Microphone Access:
- Microphone access is optional and requires explicit user consent.
- You can revoke microphone permissions at any time in your device settings.
- Taxido will not access your microphone without your permission.
Audio Recording:
- Voice calls and recordings are solely for ride coordination and safety.
- Users can opt-out of audio recording features.
- Recordings are securely stored and deleted after the specified retention period.
7. Cookies and Tracking Technologies
Taxido uses cookies to improve your experience. You can manage cookie settings in your browser or device settings.
8. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 privacy@taxido.app 🌐 taxido.app
By using Taxido, you acknowledge that you have read and understood this Privacy Policy.